Create claim

If You do not agree with the terms of carrying out an order, or if, in Your opinion, an order was processed incorrectly, You should do the following:

• Log in to your personal cabinet;
• After the authorization procedure, choose the account number on which the claim (objectionable question) has occurred;
• Choose the «Claim» in the «Instruction» section and describe the incident as on the standard sample provided, specifying Ticket number, Date of ticket, Time when the problem occurred and Description of a problem;
• After compiling the instruction, please press the «Submit» button and Your claim will automatically be forwarded to the back office of the company.

This procedure will help you avoid omissions when sending data via e-mail, and will also help to resolve the issue as soon as is practicable.